Frequently Asked Questions
What is your Return/Exchange Policy? Return Policy
What type of payments do you accept?
We accept American Express, Discover, MasterCard, PayPal and Visa.
Why is my Credit Card charged after I place an order?
The banking system automatically takes the amount of an order and places it on hold so you will see the charges for the order posted to your account at the time of your purchase. Please be aware that the order has not fully processed, the amount for your order is not deducted until the order has shipped. Here's how it works: When an order is placed, the amount for an order is automatically posted to your credit card but this does not mean the amount was taken, the amount is placed on hold, your payment is not charged at the time of the order. When your order is shipped, this is the time your credit card will be charged.
My orders were Declined, what happens if I clicked the PLACE ORDER button more than once?
Please note that you are not charged for Declined orders. If you clicked the PLACE ORDER button more than once, a hold is placed on the amount of the purchase with every click. The system automatically pulls in each transaction every time the place order button is pressed. For example, if you click the place order button 3 times, you will see the order total 3 times in your credit card account. Don’t worry, your credit card will not be charged for each amount, the totals posted for each attempt will drop off within 3-5 days. If you have questions about your order email: firstname.lastname@example.org
Why do I see P2 Innovations when I pay with PayPal?
P2 Innovations LLC is the parent company of Teezerscostumes.com.
Do you charge sales tax?
No, you will not be charged sales tax for the items you order.
Do you ship internationally?
No, we only ship within the United States at this time.
How do I determine what size costume will fit me?
Click on the Sizes tab to find a table listing for size dimensions. Please note that the Costume measurements provided are a range for the person who will be wearing the costume, not measurements of the costume itself.
Will I receive an email after I place my order?
Yes, you will receive 2 emails. The first email is your Order Confirmation, the second email will inform you that the order has Shipped.
Note: If you do not receive our email, sometimes our messages end up in spam, please check your spam folder for our messages. To prevent this, simply add our email address (email@example.com) to your address book so you won't miss email from us.
How can I track my order?
You will be sent a tracking number via email once your order has been shipped.
Is my information secure on your site?
Yes, the information you submit during the checkout process is encrypted before being transmitted over the Internet, you will see the HTTPS URL during checkout.
Are you closed on holidays?
Yes, all orders will be processed on the next business day.
Do you have a catalog?
No, we are environmentally friendly, go green!
How do I return or exchange an item?
Please read our Return Policy
If I want to cancel my order or need to make a change, what should I do?
Please email firstname.lastname@example.org as soon as possible or call our service department 1-(877)389-2129.
Teezers Costumes typically ships in stock orders on the day they are received.
If your order has not left our warehouse we will make the best effort to locate and make
the necessary changes to your order. If the order has already been shipped, Teezers Costumes
will not be responsible for any additional costs added to correct your order.
What is your Halloween Return/Exchange Policy?
Please be aware that October is a very busy month for Teezers Costumes. Due to time constraints all costume purchases between (October 1st - October 31st) are considered “FINAL SALES”, no returns will be accepted. However, exchanges and store credits are available under the following circumstances -->
Important!, please refer to our Return Policy for more information.
Email from Teezers Costumes. After you place an order you will receive email from email@example.com.
Here is a list of our email order status definitions:
Order Confirmation means your order has been received and all in stock items will be processed within 1 to 2 business days.
Processing means your order is being processed and is being scheduled to ship.
Shipped means your order has left our shipping facility. You will receive an email with a tracking number to track the delivery of your order. Click on the tracking number link to view your shipping information, if the current status is not available, please try again at a later time.
Canceled means your order has been canceled, your order will not be processed, your credit card will not be charged.
Declined Order the Billing Address MUST match what the bank has on file for your credit card, enter a valid Street, City, St and Zip. You could have entered an invalid credit card number, entered a wrong CVV code, your billing information does not match your credit card, the system is unable to verify your card ID number or your bank has declined the sale. Orders declined using PayPal mean the transaction cannot complete successfully, try using an alternative payment method.